New Clients

 As a Licensed Massage Therapist (LMT), I follow a Code of Ethics, dictated by the State of Connecticut. All information clients provide, both written and verbal, will remain confidential. 

I treat clients ethically and fairly and establish an atmosphere of trust and respect during each session. I ask the same of my clients in return. 

I  want my clients to feel physically, psychologically, and emotionally safe. 

As an LMT, my goal is to assist clients in meeting their goals of relaxation, anxiety relief, and stress reduction.  The primary modality (type) of massage I use is Swedish massage.

 As an LMT, I utilize manual techniques, and potentially other supplemental therapies, with the intention of positively affecting the health and well-being of the client. 

I do not diagnose or prescribe medications for medical conditions. 

My services are not intended as an alternative for proper medical attention for specific conditions. Clients are advised to consult a medical doctor of their choice for any specific condition which requires medical treatment.

 It is the responsibility of the client to disclose medical history on an intake form at the first appointment to ensure that there are no contraindications (a condition or circumstance that indicates that massage is not safe).  Clients are asked to include past surgeries, injuries, trauma, and anything they feel is necessary to note. 

Clients are asked to share any changes in their health, diagnoses, treatments, illness, or conditions. 

Clients may be asked to provide written permission from a physician, chiropractor, physical therapist, etc., that massage therapy is safe for you to receive. 

Payment is due at the close of service.  East River Massage accepts cash, credit card, (Visa, Mastercard, American Express, and Discover), Venmo, and check, There is a $25.00 fee on returned checks. 

To create ease at check out and reduce no shows, a  valid credit card is required to book and hold an appointment. 

Credit cards will not be charged until after the session.  Client's credit card information will remain confidentially stored. 

East River Massage does not accept insurance.

Prices are subject to change at any time. 

 I reserve the right to charge for a full session whether or not the full time was fulfilled.  

When clients receive excellent customer service and are extremely satisfied with their massage sessions, tipping is appreciated, but not mandatory.  

Cash tips are preferred, but they can certainly be added to a credit card charge.  

Clients are asked to please arrive for their appointments 10 minutes prior to the scheduled starting time. This allows for time to fill out or update intake forms and discuss the treatment plan for the session. 

In the event a client is running late, the service may be shortened in order to maintain the schedule, and the original treatment time may be charged. 

If more than 15 minutes late, the appointment will be considered cancelled and the client is responsible for payment in full. 

East River Massage understands and respects the hectic schedules of clients. When given sufficient notice, appointments may be moved, or accommodations may be made. 

Please understand that operating hours are limited and I am often booked in advance. There is no charge for cancellations received at least 24 hours in advance. If a client must cancel with less than 24 hours' notice, they will be charged 50% of the service amount.

East River Massage asks that clients please call If they are feeling ill or have a fever. It is in both of our best interests to reschedule appointments in this case. 

Likewise, please understand if I ask to reschedule because I'm feeling ill. 

With some medical conditions, massage may not be advised. If a massage could be potentially harmful to a client, East River Massage reserves the right to decline performing the massage. 

In the event that a client fails to show up for their appointment without giving notice, they will be charged 100% of the service amount.  The card on file will be charged. 

Future appointments cannot be booked until the balance is paid. I reserve the right to refuse future services after a no call/show. 

No call/showing three times in one calendar year will result in automatic firing of the client and future appointments will not be available. 

 East River Massage prioritizes the safety of clients and realizes there are emergency situations caused by inclement weather. Should this occur during a client's scheduled appointment, they will be contacted via phone or text to reschedule. 

I ask that clients contact me via phone or text to reschedule as soon as possible, if they are unable to come in due to extreme weather (such as snow, ice, hurricane/severe storm, and flash flooding). 

East River Massage has a zero-tolerance policy for inappropriate behavior and comments. Furthermore, human trafficking has no place here.  In the event that a client displays inappropriate behavior and/or assaults the therapist, and/or makes inappropriate comments, the session will end immediately. 

The client will be charged the full amount of the service and asked to leave. No future appointments will be accepted. I reserve the right to call the police and file a report. 

For privacy and comfort, draping is required during the entire massage. 

If a client feels they are subject to inappropriate behavior, or anything that makes them feel unsafe or uncomfortable, please speak up so adjustments can be made. Clients reserve the right to end a session at any time. 

As an LMT, I have the right to refuse service to clients.  This includes, but is not limited to, clients that are intoxicated, violent, ill, displaying inappropriate behavior, using sexual innuendos and hate speech, exhibiting harassments, and those requesting services outside my scope of practice.  

Clients have the right to refuse any or all of the services provided by East River Massage or to stop treatment at any time.